Getting Started

Getting started

We’re here to help. We know you’ve probably had some level of counseling or care, but you or your referring provider have decided you may need the more intensive, specialized care that Rogers can provide, whether inpatient, outpatient, or residential care. 

Your next step? Whether referring someone in need or seeking behavioral health services for yourself, our admissions department is the place to begin. While you often have a sense of the care or level of treatment you may need, our caring, knowledgeable team uses this screening process to help you find the treatment that’s the best fit for you or your child. 

If you ever feel that a situation is unsafe, call 9-1-1 or go to your nearest emergency room.

It all begins when you request your free screening

The screening will take approximately 20 to 30 minutes to complete. An intake specialist will ask you a series of questions so we fully understand your behavioral health needs and can offer an appropriate recommendation. For a children under 18, we’ll ask to speak with a parent or guardian. 

There are two ways to complete a screening:

1. Call 800-767-4411 and ask for the admissions department. An intake specialist will complete the screening. In-person screenings are also available. You can also directly call the local admission number for the location you seek. 
2. Complete a screening request form online. Once this form is submitted, an intake specialist will call you back to conduct a phone screening as soon as possible. Generally, we will try to reach you two times via phone or email, depending on your stated preference. Always feel free to call 800-767-4411 for a screening if we miss you. 

After your screening

Once complete, your intake specialist reviews your screening information with a member of Rogers’ medical staff. He or she then recommends an appropriate level of care for you or your loved one. An intake specialist contacts you to share this recommendation.

With your permission, an admissions representative contacts your insurance carrier to obtain a quote of benefits. However, we strongly recommend that you contact your insurance carrier to verify your insurance coverage to help you make an educated decision about treatment. If residential treatment is recommended, your intake specialist will explain options for financing residential care.

If you decide Rogers’ treatment is the right choice for you, your intake specialist will schedule your admission into a program. The specialist will then cover your essential information, including what to expect and where to stay if a family member or friend is accompanying you.

If Rogers does not have a program for you, we will do our best to refer you somewhere that can help. We understand the importance of seeking treatment and want to ensure you get the most appropriate services to meet your needs.