OCD and Anxiety
Autism and Anxiety and Mood Disorders
Depression and other Mood Disorders
Trauma Recovery (PTSD)
Why Choose Rogers
In this time of crisis, Rogers Connect Care is here for you. Learn more about our evidence-based treatment in a secure virtual environment. >
We want you to have access to high-quality behavioral healthcare regardless of financial status or insurance coverage. It’s our goal to help you through the billing and insurance process as best as possible. If you are not yet a current patient at Rogers, and are worried about how you’re going to cover the cost of treatment, please contact admissions at 800-767-4411. We can help you determine insurance benefits, and you may qualify for discounted costs based on financial need.
Taking care of your bill
Our Patient Financial Services department will help you develop a plan and seek alternative payment options, when necessary. If you have questions or concerns about your bills, insurance or payments, please contact Patient Financial Services.
If your health or income has been affected by COVID-19, we want to help. Contact our Patient Financial Services for flexible payment options.
Online bill payment
You can use a secure online payment site by going to rogersbh.org/paymybill
Patient Financial Services contact information
Email: CustomerService@rogersbh.org Should you have questions on seeking treatment, please select “free screening” or call 800-767-4411
Mailing Address: Attn: Patient Financial Services
34700 Valley Road, Oconomowoc, WI 53066
Our admissions staff will help answer your insurance coverage questions during the admissions process. If you are a candidate for one of our types of care, an intake specialist will request a benefits quote from your insurance provider with your permission. This quote is not a guarantee of coverage, as each insurance plan has varying restrictions for benefit availability, service providers and medical necessity criteria.
We strongly recommend that you contact your insurance carrier to verify your benefit coverage prior to seeking treatment. Call the toll free number on your insurance card to inquire about your coverage for behavioral healthcare, medical services and prescription drug coverage. It’s important to have a clear understanding of your coverage and any restrictions.
Rogers is contracted with many national health plans, including most Aetna, Blue Cross and Blue Shield, Cigna, Humana and United plans. Rogers is also an approved provider for Ontario and British Columbia’s Health Ministries. Some exclusions may apply. Please contact admissions at 800-767-4411 for the most current information.
Medicare covers only inpatient services and coverage varies by age and health maintenance organization (HMO) enrollment. Medicaid coverage is dependent upon age and levels of care (exclusions apply).
T19 Molina, Network Health, Managed Health Systems and Cenpatico are covered at other facilities, please contact your insurance company for a list of providers. T19HMO questions can be directed to patient financial services.
For uncontracted insurance plans, you may attempt to obtain a single case agreement (SCA) through your insurance company. A SCA is a contract with an out-of-network insurance provider who has agreed to a specific one-time rate for your care.
Under certain circumstances, a deposit may be required. In most instances, your deposit will be equivalent to your remaining deductible, out-of-pocket, and/or copay (whichever may apply). Unused portions of your deposit and/or additional prepayments will be refunded to you after the claim is processed by your insurance provider(s).
Yes. We accept Discover, MasterCard and Visa. We recommend calling your bank prior to admission to inform them of the upcoming charge.
We bill your insurance company within 45 days. Any bills you receive from us should reflect payments made by your insurance provider.
Insurance coverage requires adequate insurance information upon admission. If you did not initially provide insurance information to admissions, it has been longer than 60 days since discharge and your insurance company does not have a record of the bill, contact Patient Financial Services.
Contact Patient Financial Services to apply for a payment plan.
If you recently mailed your payment, your check and bill likely crossed in the mail. If you receive another statement, please contact Patient Financial Services.
We would be happy to issue a duplicate bill and/or answer your billing questions. Please contact Patient Financial Services.
In many cases, you will receive more than one bill for separate charges from the hospital and your doctor, as well as additional lab, medication and diagnostic fees from our third party partners.
The federal government requires each hospital to post on its website a list of its standard charges for each inpatient and outpatient service and item provided by the hospital. The list is available in a machine-readable format. For information that would help you estimate the cost of your care or the amount you might owe for your care, please contact our patient financial services staff at 262-303-2180 or email: CustomerService@rogersbh.org. Click here to find information about our Financial Assistance Policy.
To help our patients better understand healthcare services, the cost of care, and comparison shop between hospitals, additional information is available at wipricepoint.org.
Upon admission, Patient Financial Services will ask for your health insurance information, either in person or over-the-phone. Please have your medical insurance card with you when admitting to Rogers or calling Patient Financial Services.
Upon arriving for admission, we will notify your insurance carrier of your admission to request authorization. The authorization process can take 30 minutes to 72 hours.
Instead of waiting for insurance authorization, you may sign an insurance status form stating you understand the authorization has not yet been obtained, but wish to proceed with admission.
For authorization questions, contact Admissions at 800-767-4411.
You may contact your employer or insurance provider for questions about coverage. Although we may assist, it is ultimately your responsibility to verify and understand the terms of your policy. This may require working directly with your insurer.
Patient Financial Services will file claims with your insurance provider on your behalf. You will need to fill out a release of information form upon admission to allow us to do so.
If you are covered by more than one insurance plan, we will file claims with both companies. One insurance plan will be your primary insurance and the other will be your secondary insurance. In some cases, you may use Medicare in addition to your primary and/or secondary insurance plans.
For primary and secondary insurance claims:
For Medicare claims:
If you received treatment from more than one program or provider, you may receive more than one bill. Even if you were treated within the same Rogers hospital or clinic, you may receive separate bills from the hospital and doctor.
The payments you and your insurer make during the billing period are listed separately on your bill. The balance you still owe is also listed.
*Rogers enters service level agreements with all third party vendors to ensure they reflect our mission while interacting with our patients. If you have been treated unfairly, please contact Patient Financial Services immediately. We will address concerns with our third party vendors on your behalf.
If you do not have health insurance, contact Patient Financial Services to learn more about financial assistance provided by the following programs:
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Our admissions team can answer your questions and help you begin the process of applying for treatment.
We have a general list of items you or your loved one will need during the treatment stay.
Get the answers to our most frequently asked questions.