Frequently asked questions

FAQ

There are a lot of types of care and treatment to consider. How do I know which is right for me?

Your mental health situation may be complex, which is why we will provide our clinical recommendation after the completion of your free screening. Our treatment team will figure out which type of care would be a good fit for you and develop a treatment plan designed to meet your specific concerns. If we are not able to address your needs, our representatives will do their best to provide you with additional resources or treatment options.

What can I do if someone isn’t willing to get treatment?

If someone you know needs high-level, intensive care, but is not willing to seek treatment, know that each county and state has its own process to have a person brought into treatment against their will. To get further information, it may be helpful to contact the health and human services department of the county you live in. Admissions staff at Rogers can discuss this with you if you have further questions. However, if you are concerned about someone's health or safety, do not hesitate to call 9-1-1 or take them to the nearest emergency room.

When can I call to discuss my needs and get a screening?

At our residential and inpatient care facilities in Oconomowoc, Brown Deer and West Allis, Wisconsin, our admissions department is open 24 hours a day. At our outpatient locations in Wisconsin and across the country, admissions staff members are available Monday through Friday, 8 a.m. to 4:30 p.m. If you are in need of immediate or emergency attention, please call 9-1-1, or go to the nearest emergency room.

Can I tour Rogers before being admitted?

Tour availability varies by location. At our outpatient settings, tours are provided by staff members. To respect the privacy and confidentiality of the people who are currently receiving treatment at Rogers, tours of specific residential care facilities are given weekdays during designated times. Generally, residential tours are scheduled after you complete a screening and will be led by one of Rogers' community outreach staff.

What is the difference between intensive outpatient and partial hospitalization? And is partial hospitalization in the hospital?

Both intensive outpatient and partial hospitalization care is offered in our outpatient clinics, not in hospital settings. These locations offer comfortable spaces for group therapy, individual sessions, art therapy, experiential therapy and more. At the end of treatment each day, you will return to your normal schedules with family and friends, at work or school. In our partial hospitalization care, patients participate in treatment, on average, 6 hours per day, 5 days per week. And our intensive outpatient care offers treatment, on average, 3 hours per day, 5 days per week.

I thought residential care and inpatient care were the same thing? What’s the difference?

The names of levels of care vary across the country. At Rogers, inpatient care is our highest level of treatment, offered to individuals who are in need of emergent care and around-the-clock observation, or stabilization during an acute episode. Inpatient care is provided at our hospital locations, and patients stay until they reach stable condition and are able to continue treatment in lower levels of care.

At Rogers, residential treatment means you voluntarily live on campus during your entire treatment stay and receive intensive care in the same facility. Your length of stay typically lasts 30 to 90 days.

How do I know if my insurance will cover treatment?

Because every plan has its own rules for coverage, you should contact your insurance carrier to see if you need pre-approval before scheduling your admission. Please visit the insurance coverage page for more information.

If I come to Rogers for treatment, how long will I be there?

Your length of stay depends on which type of care and level of treatment we’re admitting you to, as well as your past history, current symptoms, support systems, resources and risk factors. We estimate the average length of stay to be 3 to 12 days for inpatient hospitalization, 30 to 60 days for residential care, and 3 to 7 weeks for partial hospitalization and intensive outpatient care. These estimates can vary based on individual needs and insurance coverage.

How do I know what to bring and what to leave at home?

Please visit the What to bring and what to leave at home page for care-specific information about what to wear and what to pack, as well as what items aren’t allowed on campus.

What can I expect when I arrive for admission?

You should plan on the entire admissions process taking several hours. When you, or you and your child, arrive at Rogers, please check in with a receptionist at the front desk. Simply say your name and state that you are here for an admission. An intake specialist will greet you and take you to a private office to complete the rest of the admission paperwork. To make sure we have the most current clinical information, the intake specialist may ask you additional questions about your symptoms.

Who can get information about my admission?

Staff members and your treatment team will discuss your treatment only with those you or your guardian have specifically authorized. Your admission is confidential, and only those you want to know will know you are here. We will not acknowledge your presence here or provide any information about your treatment without your consent.

In some levels of care, you and your parents or guardian will be given the opportunity to create an approved call list, identifying individuals you may speak with during your treatment. If anyone other than those on the call list contacts Rogers to speak to you, staff will maintain complete confidentiality.

If you are receiving inpatient care and have established an approved caller list, you will give a PIN or access code to those on the list, and they must provide it when they call. You may change your mind about who is and is not on your approved call list at any time during your hospital stay (with parent or guardian permission for minors).

Who can visit me while I am here? Are my children or the children of friends and family members allowed to visit?

All visitors must be approved by the patient and treatment team. Family members and friends are generally able to visit patients in residential care and inpatient care. Children under 18 (siblings or children of the patient) are allowed to visit but must be accompanied by an adult. Visitors will obtain a PIN or access code upon arrival.

Can I leave treatment whenever I want?

You may request a discharge at any time, but we advise that any decisions about discharge be made collaboratively with the treatment team, so a thoughtful aftercare plan can be developed and arranged. If you are receiving treatment due to a court order, a doctor’s order to discharge is required before you can leave. In situations involving imminent concerns for your safety, further evaluation may be necessary.

My family doesn’t speak English. How do I request an interpreter?

To ensure effective communication among you, your family members, companions who have limited English proficiency or are deaf or hard of hearing, we will work with you to assess and determine the level of services best suited for your circumstances.

What ways can I use to pay my bill?

You can mail a check to the address on your statement, pay by phone by calling 262-303-2180, or pay online with our secure quick pay system.

Does Rogers offer support for families with children in treatment?

Yes, Rogers offers Parent University in our care for depression and other mood disorders, eating disorders, OCD and anxiety for children through age 12, and the Nashotah Center for DBT Female Adolescent Residential Care.

How much does treatment cost at Rogers?

The federal government requires each hospital to post on its website a list of its standard charges for each inpatient and outpatient service and item provided by the hospital. The list is available in a machine-readable format. For information that would help you estimate the cost of your care or the amount you might owe for your care, please contact our patient financial services staff at 262-303-2180 or email: CustomerService@rogersbh.org. Click here to find information about our Financial Assistance Policy.

To help our patients better understand healthcare services, the cost of care, and comparison shop between hospitals, additional information is available at wipricepoint.org.

Paul shares his story of finding treatment for his eating disorder

What to bring

We have a general list of items you or your loved one will need during the treatment stay. 

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Where to stay

Where to stay

Ask for the Rogers rate at these hotels while you visit your loved one. 

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Financing your care

Financing your care

If you're worried about how to cover the cost of care, we can help you financially plan or apply for assistance. 

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Call 800-767-4411 or go to rogersbh.org to request a free screening.