Rogers increases admission screening efficiencies, improves the patient experience

03/15/23 12:50:pm

As we continue to focus on the transformation of our front door as a key system priority, we want to celebrate recent successes and share updates on new and exciting initiatives.

Increased screening efficiencies, triaging of complex cases

Signa Meyers.jpg The Admissions team now has a core group of reviewers evaluating screenings and entering the information into Salesforce.

“This is important because they’re able to review screenings in almost real time instead of having to wait for when a doctor is available to review,” explains Signa Meyers, vice president, strategic initiatives. “They’re also able to triage screenings much more quickly and escalate the more complex cases to medical directors as necessary.”

Benefit verification automation

The Admissions team has integrated a new benefit verification system called Verify TX into Salesforce. This creates more efficiency because the verifications are auto sent, eliminating the need for a team member to manually complete it.

Second patient access center nears opening

Ebony Bergen, who has been with Rogers for three years and just completed the Leader in Training program, was hired as one of three Admissions supervisors for the upcoming second patient access center in Schaumburg, Illinois.

Improving the experience for patients and referring providers

Rogers recently made two big changes to support a better experience for our patients and referring providers.

The coordinators/ intake specialists for residential, partial hospitalization (PHP), and intensive outpatient (IOP) are now serving in a new role as care coordinators who support patients through their admission processes, transition processes, and ongoing recovery plan. The care coordinators are a primary contact for each patient from the point of receiving a program recommendation to 90 days after treatment discharge.

Secondly, patients with a professional referral to PHP or residential level of care at Rogers can now go through an expedited process that allows patients to be admitted without a phone screening if they meet the criteria. Referral sources simply fill out a short form under Refer a Patient on Rogersbh.org. The forms are being integrated into Salesforce, which allows Outreach to see the patient’s status updates and communicate accordingly with the provider.