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Rogers increases admission screening efficiencies, improves the patient experience
03/15/23 12:50:pmAs we continue to focus on the transformation of our front door as a key system priority, we want to celebrate recent successes and share updates on new and exciting initiatives.
Increased screening efficiencies, triaging of complex cases
“This is important because they’re able to review screenings in almost real time instead of having to wait for when a doctor is available to review,” explains Signa Meyers, vice president, strategic initiatives. “They’re also able to triage screenings much more quickly and escalate the more complex cases to medical directors as necessary.”
Benefit verification automation
The Admissions team has integrated a new benefit verification system called Verify TX into Salesforce. This creates more efficiency because the verifications are auto sent, eliminating the need for a team member to manually complete it.
Second patient access center nears opening
Ebony Bergen, who has been with Rogers for three years and just completed the Leader in Training program, was hired as one of three Admissions supervisors for the upcoming second patient access center in Schaumburg, Illinois.
Improving the experience for patients and referring providers
Rogers recently made two big changes to support a better experience for our patients and referring providers.
Secondly, patients with a professional referral to PHP or residential level of care at Rogers can now go through an expedited process that allows patients to be admitted without a phone screening if they meet the criteria. Referral sources simply fill out a short form under Refer a Patient on Rogersbh.org. The forms are being integrated into Salesforce, which allows Outreach to see the patient’s status updates and communicate accordingly with the provider.