Keeping a Strategic Focus at Rogers
12/19/17 02:43:pm
Rogers is setting our organizational focus and measuring our performance based on these aims:
Clinical effectiveness
Rogers is dedicated to providing evidence-based patient treatments that work and demonstrating the value of our care.
Measure of success
- CGI score: Clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge. Goal: At least 75% of patients are much improved or very much improved.
FY18 Priorities:
- Develop and implement consistent standards of care for the treatment of depression and addiction and the use of Dialectical Behavior Therapy (DBT) throughout the Rogers system.
- Leverage the use of clinical outcomes to improve treatment protocols.
- Enhance our ability to collect and analyze clinical data for real-time feedback on patient care through the optimization of our Cerner Electronic Health Record.
Patient experience
Rogers’ patients and their families and visitors will have a positive experience throughout each encounter with our system.
Measures of success
- Press Ganey patient satisfaction results Goal: 82% or more giving a good or very good likelihood of recommending Rogers
- Patient days of service, which reflects our patients’ access to high quality care. Goal: 248,832 days
FY18 Priorities:
- Continue improving access to care and the patient experience through the Rogers Improvement System work.
- Increase access to care by adding new locations in Chicago, San Francisco, and Miami and expanding program offerings in all locations based on community needs.
- Increase residential program capacity in Oconomowoc by 50 for a total of 250 beds including a new PTSD residential program.
Financial sustainability
Rogers operates in a financially responsible manner to ensure we can always continue to meet the needs of our patients and communities.
Measure of success
- EBIDA (Revenue minus expenses) Goal: $25.2 million
FY18 Priorities:
- Develop and achieve annual budget that is based upon an accurate forecast of census, revenues, expenses, and cash collections required to provide financial sustainability.
- Provide financial monitoring services to ensure that variances from budgeted census, revenues, expenses, and cash collections are documented with a plan of correction.
- Ensure that we have the necessary working capital to sustain operations and support the continued growth and development of Rogers.
Compassionate culture
Rogers is committed to a positive environment with engaged, resilient, and emotionally intelligent team members.
Measures of success
- Employee Engagement Survey results
- RN turnover
FY18 Priorities:
- Develop a model of compassionate care that builds resilience skills to prevent or address compassion fatigue.
- Utilize the results of the 2017 Employee Engagement Survey to focus on any opportunities for improvement/ later update to what we’re working on
- Improve RN recruitment and orientation process and reduce time to fill vacancies
- Continue EQ assessment and training of all Rogers leaders to promote emotional intelligence in leadership and a healthy workplace culture. EQ is a set of emotional and social skills that influence the way we communicate, develop relationships, cope with stress, and use emotional information in a way to create positive outcomes.
- Empower more employees to have a positive impact on care delivery and other processes through participation in the Rogers Improvement System.
After the first quarter or our new fiscal year, we are off to a strong start on our organizational targets. See Rogers’ first quarter performance on key metrics.
