System results for FY23 Q1

11/15/22 04:55:pm

To ensure we are accountable to our organizational priorities for Clinical Effectiveness, Patient Experience, Healthy Culture, Community Outreach, and Financial Sustainability, Rogers tracks key metrics and shares results on a quarterly and annual basis.

Clinical Effectiveness

Rogers is dedicated to enhancing our evidence-based system of care and publishing outcomes that demonstrate that our treatments are highly effective.

Measure of success

Quality of Life Enjoyment and Satisfaction Questionnaire self-assessment completed at discharge of each level of treatment by all patients, measuring the degree of enjoyment and satisfaction experienced in various areas of daily functioning. Goal: 0.74 effect size for all patients combined. Effect size is a statistical method of quantifying the improvement someone makes from admission to discharge.

Quality of Life effect size Q1 results = 0.91

“As we begin the FY23 fiscal year, we are pleased that our Quality of Life score continues to surpass our goal,” says Brad Riemann, PhD, president of philanthropy, research, and clinical care. “Our evidence-based treatment protocols and our dedicated teams are helping patients reach their full potential for health and well-being.”

Patient Experience

Rogers is committed to ensuring that our patients and their families are treated with the highest degree of compassion, guidance, and professionalism throughout their treatment experience.

Measures of success

Days of Care Delivered: 465,454
Patient satisfaction: 86% or more weighted average of giving a good or very good likelihood of recommending Rogers on the Press Ganey survey.

Days of Care Delivered

Days of care delivered during FY23 Q1 = 102,976

Q1 Target = 115,126 patient days

Same period FY22 = 109,701 days (down 6.13% from prior year)

Patient satisfaction FY23 Q1 results

Inpatient: 1,228 surveys; 51.79% (very good) likelihood of recommending Rogers

Outpatient: 573 surveys; 71.20% (very good) likelihood of recommending Rogers

Combined: 1,801 surveys; 82.34% weighted average likelihood of recommending Rogers

Healthy Culture

Rogers is committed to building a healthy culture that motivates our employees to perform at a high level and in turn provide the best environment for our patients to recover.

Measure of success

73% positive response on 7-question index (average of seven survey questions on satisfaction, pride, and commitment to the job and organization).

Participation in June’s Employee Engagement Survey was strong at 82%. Overall engagement was at 72% positive responses, up from 69% during the November 2021 pulse survey.

Strengths include a high level of satisfaction with the work you do (87% positive) and knowing what to do if there is an ethical concern and training on patient confidentiality (93%). Areas for improvement include personal and career growth with belief in a long-term future with Rogers (60% positive) and satisfaction with base pay, competitive pay, and being paid fairly (36% positive).

“We are deeply committed to doing the hard work to be sure we are one of the best places to work with a culture of belonging,” says John Boyd, PsyD, president and CEO.

In the coming weeks, leaders will meet with each team about department results in order to create a department-specific plan that addresses both strengths and opportunities.

Community Outreach

Rogers is committed to developing relationships throughout the communities we serve to help build awareness and access to high quality behavioral health services.

Measure of success

Referring provider likelihood to recommend Rogers. Goal: At least 90% of survey respondents say they will continue to refer and/or recommend Rogers.

More than 600 referring providers from 25 states completed our annual survey in early 2022 evaluating their satisfaction with Rogers. Overall, nearly 90% of respondents said they are very likely (53.64%) or likely (35.92%) to refer or recommend Rogers for specialty behavioral health treatment. The next survey will be conducted in early 2023.

Financial Sustainability

Rogers is committed to responsible growth and sound fiscal management to ensure that we have the needed resources to serve our patients.

Measures of success

EBIDA (Revenue minus expenses): $58 million
Charity Care: Percentage of net revenue at end of fiscal year. Goal: 2.3% (net revenue budget is $342,680,875)
Total Net Assets of Hospital and Foundation: $571 million