System results for FY22 Q1

11/23/21 01:00:pm

To ensure we are accountable to our organizational priorities for Clinical Effectiveness, Patient Experience, Healthy Culture, Community Outreach, and Financial Sustainability, Rogers tracks key metrics and shares results on a quarterly basis.

For FY22, the organization added two new metrics: Quality of Life, which replaces the former Clinical Global Improvement (CGI) score, and Charity Care.

“The Quality of Life metric evaluates the level of enjoyment and satisfaction experienced by patients in their daily lives, which aligns with our Mission of helping people reach their full potential for health and well-being,” says Brad Riemann, PhD, chief clinical officer/chief operating officer.

Regarding the Charity Care metric, Pat Hammer, president and CEO, says: “Rogers has made a strong commitment to providing financial aid or uncompensated care to patients in financial need. It is appropriate that we support that commitment with a system metric to ensure as many patients as possible who cannot afford to pay are receiving uncompensated or discounted care while maintaining financial sustainability.”

Clinical Effectiveness

Rogers is dedicated to enhancing our evidence-based system of care and publishing outcomes that demonstrate that our treatments are highly effective.

Measure of success

Quality of Life Enjoyment and Satisfaction Questionnaire self-assessment completed at discharge of each level of treatment by all patients, measuring the degree of enjoyment and satisfaction experienced in various areas of daily functioning. Goal: 0.74 effect size for all patients combined. Effect size is a statistical method of quantifying the improvement someone makes from admission to discharge.

Quality of Life effect size Q1 results

Adults: 1.03

Children and Adolescents: 0.63

Patient Experience

Rogers is committed to ensuring that our patients and their families are treated with the highest degree of compassion, guidance, and professionalism throughout their treatment experience.

Measures of success

Days of Care Delivered: 465,454
Patient satisfaction: 86% or more weighted average of giving a good or very good likelihood of recommending Rogers on the Press Ganey survey.

Days of Care Delivered

Days of care delivered during FY22 = 109,701

Q1 Target = 112,906 patient days

Same period FY21 = 104,738 days (up 4.7% this year)

Patient satisfaction FY22 Q1 results

Inpatient: 1,413 surveys; 80.2% (good or very good) likelihood of recommending Rogers

Outpatient: 328 surveys; 82.7% (good or very good) likelihood of recommending Rogers

Combined: 1,741 surveys; 80.61% weighted average likelihood of recommending Rogers

Healthy Culture

Rogers is committed to building a healthy culture that motivates our employees to perform at a high level and in turn provide the best environment for our patients to recover.

Measure of success

73% positive response on 7-question index (average of seven survey questions on satisfaction, pride, and commitment to the job and organization).

Rogers’ overall employee engagement was 74% in the 2020 survey. The next full survey will be offered in the spring, with a new short “pulse survey” that is open now through December 10. The survey takes approximately five minutes to complete. Employees received a link to take the survey from Mercer Sirota, an outside third-party partner.

Community Outreach

Rogers is committed to developing relationships throughout the communities we serve to help build awareness and access to high quality behavioral health services.

Measure of success

Referring provider likelihood to recommend Rogers. Goal: At least 90% of survey respondents say they will continue to refer and/or recommend Rogers.

More than 900 referring providers from 29 states completed an annual survey earlier this year evaluating their satisfaction with Rogers. Overall, 94% of respondents said they are very likely (57.43%) or likely (36.42%) to refer or recommend Rogers for specialty behavioral health treatment. The next survey will be conducted in early 2022.

Financial Sustainability

Rogers is committed to responsible growth and sound fiscal management to ensure that we have the needed resources to serve our patients.

Measures of success

EBIDA (Revenue minus expenses): $58 million
Charity Care: Percentage of net revenue at end of fiscal year. Goal: 2.3% (net revenue budget is $342,680,875)
Total Net Assets of Hospital and Foundation: $571 million

EBIDA through Q1 = $14,131,373

Target = $13,974,441

Compared to FY21 through Q1 = $17,300,871