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System results for FY22

09/09/22 01:50:pm

To ensure we are accountable to our organizational priorities for Clinical Effectiveness, Patient Experience, Healthy Culture, Community Outreach, and Financial Stability, Rogers tracks key metrics and shares results on a quarterly and annual basis.

Clinical Effectiveness

Rogers is dedicated to enhancing our evidence-based system of care and publishing outcomes that demonstrate that our treatments are highly effective.

Measure of success

  • QoL.jpgQuality of Life Enjoyment and Satisfaction Questionnaire self-assessment completed at discharge of each level of treatment by all patients, measuring the degree of enjoyment and satisfaction experienced in various areas of daily functioning. Goal: 0.74 effect size for all patients combined. Effect size is a statistical method of quantifying the improvement someone makes from admission to discharge.

Quality of Life effect size FY22 results = 0.96

“This is the highest score we have ever had at Rogers and is something to be celebrated,” says Brad Riemann, PhD, chief clinical officer and chief operating officer. He attributes the results to our gold standard, evidence-based treatment protocols and our dedicated staff.


Patient Experience

Rogers is committed to ensuring that our patients and their families are treated with the highest degree of compassion, guidance, and professionalism throughout their treatment experience.

Measures of success

  • Days of Care Delivered: 465,454
  • Patient Satisfaction: 86% or more weighted average of giving a good or very good likelihood of recommending Rogers on the Press Ganey survey.

Days of Care Delivered

Days of care delivered during FY22 = 438,686

FY21 = 444,290 days (FY22 was down 1.3% from FY21)

PatientSat.jpgPatient Satisfaction FY22 results

Inpatient: 5,983 surveys; 80.04% likelihood of recommending Rogers

Outpatient: 1,609 surveys; 87.57% likelihood of recommending Rogers

Combined: 7,592 surveys; 84.3% weighted average likelihood of recommending Rogers

Healthy Culture

Rogers is committed to building a healthy culture that motivates our employees to perform at a high level and in turn provide the best environment for our patients to recover.

Measure of success

  • 73% positive response on 7-question index (average of seven survey questions on satisfaction, pride, and commitment to the job and organization).

Rogers achieved a 72% engagement score from our annual survey taken in June. This was an increase from the November 2021 pulse survey’s engagement score of 69%.

The participation rate also increased from 81% to 83%.

Community Outreach

Rogers is committed to developing relationships throughout the communities we serve to help build awareness and access to high quality behavioral health services.

Measure of success

  • Referring provider likelihood to recommend Rogers. Goal: At least 90% of survey respondents say they will continue to refer and/or recommend Rogers.

More than 600 referring providers from 25 states completed our annual survey evaluating their satisfaction with Rogers. Overall, nearly 90% of respondents said they are very likely (53.64%) or likely (35.92%) to refer or recommend Rogers for specialty behavioral health treatment.

Financial Sustainability

Rogers is committed to responsible growth and sound fiscal management to ensure that we have the needed resources to serve our patients.

Measures of success:

  • EBIDA (Revenue minus expenses): $58 million
  • Charity Care: Percentage of net revenue at end of fiscal year. Goal: 2.3% (net revenue budget is $342,680,875)
  • Total Assets of Hospital and Foundation: $571 million

Revenue minus expenses = $47.6 million

FY21 results = $67.5 million

Charity Care = 2.4%

Total Assets of Hospital and Foundation = $528 million


“Despite the fact that market conditions and staffing shortages were a challenge, this was still one of our best financial years and we had many accomplishments due to the teamwork and commitment of our dedicated employees,” says Pat Hammer, president and CEO. “As Rogers begins the next five-year strategic planning process, we will establish new priorities, measures of success, goals, and initiatives. Under John Boyd’s leadership as Rogers’ incoming president and CEO, the forthcoming strategic priorities will set the course in Rogers becoming the premier place to receive mental health and addiction treatment in the country and a top place to work.”

More information will be announced regarding the Success Share program. Payments will be contingent on completion of a successful financial audit.

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