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System results for FY21 Q2

02/25/21 09:44:am

To ensure we are accountable to our organizational priorities for clinical effectiveness, patient experience, healthy culture, community outreach, and financial sustainability, Rogers tracks key metrics and shares results on a quarterly basis.

Clinical Effectiveness

Rogers is dedicated to enhancing our evidence-based system of care and publishing outcomes that demonstrate that our treatments are highly effective.

cgi221.jpgMeasures of success

  • CGI score: Clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge. Goal: At least 90% of patients across the Rogers system are minimally, much, or very much improved at the time of discharge.

Through the end of FY21 Q2, Rogers has collected CGI ratings for 11,052 patients.

86.76% of our patients who were assessed were minimally, much, or very much improved by the end of their treatment, as rated by the attending psychologist or psychiatrist.

Patient Experience

Rogers is committed to ensuring that our patients and their families are treated with the highest degree of compassion, guidance, and professionalism throughout their treatment experience.

Measures of success

  • Press Ganey patient satisfaction results. Goal: A weighted average of 86% or more of surveys with a good or very good likelihood of recommending Rogers.
  • Patient days of service, which reflects our patients’ access to high-quality care. Goal: 395,499

ptexperience221_2.jpgPatient Experience FY21 Q2 results

Inpatient: 1,434 surveys; 79.03% (good or very good) likelihood of recommending Rogers

Outpatient: 379 surveys; 91.16% (good or very good) likelihood of recommending Rogers

Combined: 1,813 surveys; 81.47% weighted average likelihood of recommending Rogers

FY21 Q2 YTD results

Inpatient: 2,747 surveys; 80.41% (good or very good) likelihood of recommending Rogers

Outpatient: 774 surveys; 90.67% (good or very good) likelihood of recommending Rogers

Combined: 3,521 surveys; 82.66% weighted average likelihood of recommending Rogers

Patient Days of Service

Patient days of service through FY21 Q2 = 212,962 days

Q2 Target = 183,021 patient days

Same period FY20 = 183,021 days (up 16% this year)


Healthy Culture

Rogers is committed to building a healthy culture that motivates our employees to perform at a high level and in turn provide the best environment for our patients to recover.

Measures of success

  • Employee Engagement Survey results. Goal: 73% positive response on 7-question index

Measured by results on the employee satisfaction survey (seven questions on satisfaction, pride, and commitment to the job and organization). Last year, there was a 73% positive response. Results of the current survey will be available in early 2021.

Community Outreach

Rogers is committed to developing relationships throughout the communities we serve to help build awareness and access to high quality behavioral health services.

Measures of success

  • Referring provider likelihood to recommend. Goal: at least 75% of survey respondents say they will continue to refer and/or recommend Rogers

An online survey was distributed to referring providers in February 2020. We received 214 responses with 89.2% answering that they are very likely (59%) or likely (30.2%) to refer or recommend Rogers for specialty behavioral health treatment. The next survey will be conducted in early 2021.

revenue.jpgFinancial Sustainability

Rogers is committed to responsible growth and sound fiscal management to ensure that we have the needed resources to serve our patients.

Measures of success:

  • EBIDA (Revenue minus expenses) FY21 Goal: $49.2 million

Revenue minus expenses through Q2 = $34.4 million
Target = $15.9 million
Compared to FY20 through Q2 = $29.2 million

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