Rogers completes first quarter of FY21 with strong start

11/25/20 10:48:am

To ensure we are accountable to our organizational priorities for clinical effectiveness, patient experience, healthy culture, community outreach, and financial sustainability, Rogers tracks key metrics and shares results on a quarterly basis.

Clinical Effectiveness

Rogers is dedicated to enhancing our evidence-based system of care and publishing outcomes that demonstrate that our treatments are highly effective.

Measures of success

CGI score: Clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge. Goal: At least 90% of patients across the Rogers system are minimally, much, or very much improved at the time of discharge.

Through the end of FY21 Q1, Rogers has collected CGI ratings for 5,430 patients.

86.2% of our patients who were assessed were minimally, much, or very much improved by the end of their treatment, as rated by the attending psychologist or psychiatrist.

Patient Experience

Rogers is committed to ensuring that our patients and their families are treated with the highest degree of compassion, guidance, and professionalism throughout their treatment experience.

Measures of success

Press Ganey patient satisfaction results. Goal: A weighted average of 86% or more of surveys with a good or very good likelihood of recommending Rogers.
Patient days of service, which reflects our patients’ access to high-quality care. Goal: 395,499

Patient Experience FY21 Q1 results

Inpatient: 1,357 surveys; 81.8% (good or very good) likelihood of recommending Rogers

Outpatient: 395 surveys; 90.2% (good or very good) likelihood of recommending Rogers

Combined: 1,770 surveys; 82.83% weighted average likelihood of recommending Rogers

Patient Days of Service

Patient days of service during FY21 = 104,738 days

Q1 Target = 88,080 patient days

Same period FY20 = 87,103 days (up 20% this year)

Healthy Culture

Rogers is committed to building a healthy culture that motivates our employees to perform at a high level and in turn provide the best environment for our patients to recover.

Measures of success

Employee Engagement Survey results. Goal: 73% positive response on 7-question index

Measured by results on the employee satisfaction survey (seven questions on satisfaction, pride, and commitment to the job and organization). Last year, there was a 73% positive response. Results of the current survey will be available in early 2021.

Community Outreach

Rogers is committed to developing relationships throughout the communities we serve to help build awareness and access to high quality behavioral health services.

Measures of success

Referring provider likelihood to recommend. Rogers Goal: at least 75% of survey respondents say they will continue to refer and/or recommend Rogers

An online survey was distributed to referring providers in February 2020. We received 214 responses with 89.2% answering that they are very likely (59%) or likely (30.2%) to refer or recommend Rogers for specialty behavioral health treatment. The next survey will be conducted in early 2021.