To ensure we are accountable to our organizational priorities for clinical effectiveness, patient experience, healthy culture, community outreach, and financial stability, Rogers tracks key metrics and shares results on a quarterly basis.
Clinical Effectiveness
Rogers is dedicated to enhancing our evidence-based system of care and publishing outcomes that demonstrate that our treatments are highly effective.
Measures of success
CGI score: Clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge. Goal: At least 90% of patients across the Rogers system are minimally, much, or very much improved at the time of discharge.
Through the end of FY21, Rogers has collected CGI ratings for 22,607 patients.
87% of our patients were minimally, much, or very much improved by the end of their treatment, as rated by the attending psychologist or psychiatrist.
“The need for effective mental health and addiction treatment has never been greater. It is remarkable that despite the ongoing significant challenges with the pandemic and record numbers of patients in need of care, we continued to see nearly 90% of our patients improved in treatment here at Rogers. We’ve remained steadfast in delivering life-changing, evidenced-based care through focused initiatives, such as telemedicine, strengthened suicide prevention measures, and the Stay Safe protocols that allowed us to safely and responsibly welcome back patients and care teams in person. We also continued to make significant gains in improving treatment effectiveness and patient outcomes by developing research opportunities, optimizing our electronic health record, expanding data sharing agreements, and more.” ~ Jerry Halverson, MD, chief medical officer
Patient Experience
Rogers is committed to ensuring that our patients and their families are treated with the highest degree of compassion, guidance, and professionalism throughout their treatment experience.
Measures of success
Press Ganey patient satisfaction results. Goal: A weighted average of 86% or more of surveys with a good or very good likelihood of recommending Rogers.
Patient days of service, which reflects our patients’ access to high-quality care. Goal: 395,499
Patient Experience FY21 results
Inpatient: 5,983 surveys; 80.04% likelihood of recommending Rogers
Outpatient: 1,609 surveys; 87.81% likelihood of recommending Rogers
Combined: 7,592 surveys; 80.87% weighted average likelihood of recommending Rogers
Patient Days of Service
Patient days of service during FY21 = 444,290 days
FY20 = 377,297 days (up 17.8% this year)
Healthy Culture
Rogers is committed to building a healthy culture that motivates our employees to perform at a high level and in turn provide the best environment for our patients to recover.
Measures of success
Employee Engagement Survey results. Goal: 73% positive response on 7-question index (average of seven survey questions on satisfaction, pride, and commitment to the job and organization).
For FY21, Rogers achieved a 74% positive response. Participation increased this year from 79% to 82%.
Community Outreach
Rogers is committed to developing relationships throughout the communities we serve to help build awareness and access to high quality behavioral health services.
Measures of success
Referring provider likelihood to recommend. Goal: At least 75% of survey respondents say they will continue to refer and/or recommend Rogers.
More than 900 referring providers from 29 states completed our annual survey evaluating their satisfaction with Rogers. Overall, 94% of respondents said they are very likely (57.43%) or likely (36.42%) to refer or recommend Rogers for specialty behavioral health treatment.
Financial Sustainability
Rogers is committed to responsible growth and sound fiscal management to ensure that we have the needed resources to serve our patients.
Measures of success
EBIDA (Revenue minus expenses) Goal: $49.2 million
Revenue minus expenses = $67.5 million
FY20 results = $54 million
“As the pandemic continues to impact people’s mental health and drive a high demand for our treatment, I am so grateful to our compassionate, committed, and talented employees. We had many achievements this past year, from expanding access to effective care and promoting use of the clinical pathway to reducing stigma and supporting our staff through challenging times. Initiatives like these better the lives of our patients, and everyone at Rogers plays a valued role.” ~ Pat Hammer, president and CEO
