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Strong system performance in FY18 lays foundation for future success serving patients

09/19/18 06:29:pm

To ensure we are accountable to our organizational goals for Clinical Effectiveness, Patient Experience, Healthy Culture, and Financial Sustainability, Rogers tracks key metrics and shares results on a quarterly basis. In FY18 Rogers continued to serve more patients, operate in a financially responsible manner, and improve our quality of care and service.

Clinical Effectiveness​

Rogers is dedicated to developing and implementing an evidence-based system of care with excellent outcomes demonstrating that our treatments are highly effective.

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Measure of success

  • CGI score: Clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge.  Goal: At least 75% of patients are minimally, much, or very much improved.
  • Through FY18, Rogers Behavioral Health has collected CGI ratings for 13,343 patients.
  • 89.44% of our patients were minimally improved (17%), much improved (57%), or very much improved (15%) by the end of their treatment, as rated by the attending psychologist or psychiatrist.

Patient Experience​

With patients and their families at the center of everything we do, Rogers strives to consistently provide compassionate and excellent treatment that is easy to access.

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Measures of success

Press Ganey patient satisfaction results Goal: 82% or more giving a good or very good likelihood of recommending Rogers

Patient days of service, which reflects our patients’ access to high quality care. Goal: 248,832 days

Patient satisfaction FY18 results

Goal: 82% or more giving a good or very good likelihood of recommending Rogers

Inpatient: 4,542 surveys; 84.2% likelihood of recommending Rogers. (85.8% database mean; 39th percentile)

Outpatient: 3,103 surveys, 91.7% likelihood of recommending Rogers. (92.6% database mean; 38th)

FY18 (Q4)

Inpatient: 915 surveys; 82.9% likelihood of recommending Rogers (down from 85% in Q3).  (85.8% database mean; 31st percentile)

Outpatient: 740 surveys; 90.9% likelihood of recommending Rogers (down from 91.5% in Q3).  (92.6% database mean; 29th percentile)

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Patient days of service

Fiscal Year 2018 = 276,463 days
Goal = 268,044 days

Total patient days of 276,463 exceeded the goal by 8,419 days, or 3.1%.   Outpatient days made up 80% of this favorable variance. Total patient days exceeded last year by 40,977 days, a 17.5% increase.

 


Healthy Culture

Rogers is committed to a positive environment with engaged, resilient, and emotionally intelligent team members.

Measures of success 

  • Employee Engagement Survey results Goal: 74% positive response on 7-question index
  • RN turnover Goal: 28% or below

Employee Engagement Results

Rogers’ composite score was 73% positive response compared to 75.7 last year. The composite is the average of seven survey questions on satisfaction, pride, and commitment to the job and organization:

  • I am proud to work for Rogers Behavioral Health.
  • I am willing to go beyond the requirements of my job to help the organization succeed.
  • Considering everything, how satisfied are you with your job at the present time?
  • Considering everything, how satisfied are you with Rogers Behavioral Health as a place to work?
  • I feel a strong sense of commitment to Rogers Behavioral Health.
  • I would recommend Rogers Behavioral Health as a good place to work.
  • At the present time, I am seriously considering leaving Rogers Behavioral Health.

RN turnover: 28.8% through FY18


Financial Sustainability​

Rogers operates in a financially responsible manner to ensure we can always meet the needs of our patients and communities.

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Measure of success

  • EBIDA (Revenue minus expenses) Annual Goal: $25.2 million
  • Fiscal year 2018 EBIDA was $34.3 million, up $10.1 million over prior year
  • Operating revenues were up 16% over prior year, driven by our PHP/IOP growth and the residential service line; whereas our expenses grew by just over 2%

EBIDA is used to sustain operations, develop new locations, and fund the charitable giving fund for patient care grants

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