Second quarter of FY20 continues progress toward annual goals

02/21/20 12:31:pm

To ensure we are accountable to our organizational priorities for clinical effectiveness, patient experience, healthy culture, community outreach, and financial sustainability, Rogers tracks key metrics and shares results on a quarterly basis.

Clinical Effectiveness

Rogers is dedicated to enhancing our evidence-based system of care and publishing outcomes that demonstrate that our treatments are highly effective.

Measures of success

CGI score: Clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge. Goal: At least 90% of patients across the Rogers system are minimally, much, or very much improved at the time of discharge.

Through FY20 Q2, Rogers has collected CGI ratings for 5,864 patients.

88% of our patients were minimally, much, or very much improved by the end of their treatment, as rated by the attending psychologist or psychiatrist.

Patient Experience

Rogers is committed to ensuring that our patients and their families are treated with the highest degree of compassion, guidance, and professionalism throughout their treatment experience.

Measures of success

Press Ganey patient satisfaction results. Goal: A weighted average of 86% or more of surveys with a good or very good likelihood of recommending Rogers
Patient days of service, which reflects our patients’ access to high-quality care. Goal: 365,437

Patient Experience FY20 Q2 results

Inpatient: 1,427 surveys; 80.1 % likelihood of recommending Rogers

Outpatient: 1,068 surveys, 93.4% likelihood of recommending Rogers

Combined: 2,495 surveys; 86% weighted average likelihood of recommending Rogers

FY20 Q2 YTD results

Inpatient: 2,880 surveys; 81% likelihood of recommending Rogers

Outpatient: 2,183 surveys; 93.2% likelihood of recommending Rogers

Combined: 5,063 surveys; 86% weighted average likelihood of recommending Rogers

Patient Days of Service

Patient days of service through FY20 Q2 = 183,191 days

Q2 Target = 176,627

Same period FY19 = 147,784 days (up 23.95% this year)

Healthy Culture

Rogers is committed to building a healthy culture that motivates our employees to perform at a high level and in turn provide the best environment for our patients to recover.

Measures of success

Employee Engagement Survey results Goal: 74% positive response on 7-question index

Measured by results on the employee satisfaction survey (seven questions on satisfaction, pride, and commitment to the job and organization). Rogers’ target is to reach an engagement score of a 74% positive response, which was achieved last year. Results of the current survey will be available in early 2020.

Community Outreach

Rogers is committed to developing relationships throughout the communities we serve to help build awareness and access to high quality behavioral health services.

Measures of success

Referring provider likelihood to recommend Rogers Goal: at least 75% of survey respondents say they will continue to refer and/or recommend Rogers

An online survey was distributed to referring providers in January 2020. Results will be available in our FY20 Q3 update. Last year’s survey was distributed in April with 92.2% of those who responded answering that they are very likely (60.4%) or likely (31.8%) to refer or recommend Rogers for specialty behavioral health treatment.