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Rogers system exceeds goals for system performance in FY19

09/17/19 04:42:pm

To ensure we are accountable to our organizational priorities for clinical effectiveness, patient experience, healthy culture, community outreach, and financial sustainability, Rogers tracks key metrics and shares results on a quarterly basis.

“Our Rogers team is doing an excellent job building on our previous success and reaching or exceeding the goals we’ve set as a system. I’m proud of the incredible progress that we’ve made this past year as we expanded our reach to more patients than ever and continue to offer high-quality, evidence-based treatment.” ~Pat Hammer, CEO

clinical effectiveness fy19.pngClinical Effectiveness​

Rogers is dedicated to developing and implementing an evidence-based system of care with excellent outcomes demonstrating that our treatments are highly effective.

Measure of success

  • CGI score: Clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge. Goal: At least 90% of patients across the Rogers system are minimally, much, or very much improved at the time of discharge.

In FY19, Rogers Behavioral Health has collected CGI ratings for 15,758 patients.

90.78% of our patients were minimally improved (17.3%), much improved (60%), or very much improved (13.4%) by the end of their treatment, as rated by the attending psychologist or psychiatrist.

Patient Experience​

With patients and their families at the center of everything we do, Rogers strives to consistently provide compassionate and excellent treatment that is easy to access.

Measures of success

  • Press Ganey patient satisfaction results. Goal: 82% or more giving a good or very good likelihood of recommending Rogers.
  • Patient days of service, which reflects our patients’ access to high quality care. Goal: 310,925 days

patient experience fy19.png

Patient Experience FY19 results

Inpatient: 5,095 surveys; 82.8% likelihood of recommending Rogers. (85.1% database mean; 25th percentile)

Outpatient: 4,201 surveys, 91% likelihood of recommending Rogers. (92.9% database mean; 29th)

FY19 (Q4)

Inpatient: 1,287 surveys; 82.3% likelihood of recommending Rogers. (85.1% database mean; 31st percentile)

Outpatient: 1,095 surveys; 91.4% likelihood of recommending Rogers. (92.9% database mean; 32nd percentile)

patient days fy19.pngPatient days of service

Fiscal Year 2019 = 314,238 days
Goal = 310,925 days

Total patient days of 314,238 exceeded the goal by 3,313 days, or 1%. Total patient days in FY19 exceeded the previous year by 37,775 days, a 13.6% increase.

Healthy Culture

Measures of success

  • Employee Engagement Survey results Goal: 74% positive response on 7-question index

Employee Engagement Results:

Measured by results on the employee satisfaction survey (seven questions on satisfaction, pride, and commitment to the job and organization). Employee participation for the survey was up 19% and the overall engagement score increased to 74% positive response. The next employee survey will take place in November 2019.

Community Outreach

Rogers is committed to developing relationships throughout the communities we serve to help build awareness and access to high quality behavioral health services

Measures of success

  • Referring provider likelihood to recommend Rogers Goal: at least 75% of survey respondents say they will continue to refer and/or recommend Rogers

An online survey was distributed to referring providers in April. We received 634 responses with 92.2% answering that they are very likely (60.4%) or likely (31.8%) to refer or recommend Rogers for specialty behavioral health treatment.

financial sustainability fy19.pngFinancial Sustainability​

Rogers is committed to responsible growth and sound fiscal management to ensure that we have the needed resources to serve our patients.

Measure of success

  • EBIDA (Revenue minus expenses) FY19 Goal: $27,600,000

Fiscal year 2019 EBIDA through Q4 = $36,543,000
FY18 results = $33,636,000


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