Rogers system exceeds goals for system performance in FY19
09/17/19 04:42:pm
To ensure we are accountable to our organizational priorities for clinical effectiveness, patient experience, healthy culture, community outreach, and financial sustainability, Rogers tracks key metrics and shares results on a quarterly basis.
“Our Rogers team is doing an excellent job building on our previous success and reaching or exceeding the goals we’ve set as a system. I’m proud of the incredible progress that we’ve made this past year as we expanded our reach to more patients than ever and continue to offer high-quality, evidence-based treatment.” ~Pat Hammer, CEO
Clinical Effectiveness
Rogers is dedicated to developing and implementing an evidence-based system of care with excellent outcomes demonstrating that our treatments are highly effective.
Measure of success
CGI score: Clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge. Goal: At least 90% of patients across the Rogers system are minimally, much, or very much improved at the time of discharge.
In FY19, Rogers Behavioral Health has collected CGI ratings for 15,758 patients.
90.78% of our patients were minimally improved (17.3%), much improved (60%), or very much improved (13.4%) by the end of their treatment, as rated by the attending psychologist or psychiatrist.
Patient Experience
With patients and their families at the center of everything we do, Rogers strives to consistently provide compassionate and excellent treatment that is easy to access.
Measures of success
Press Ganey patient satisfaction results. Goal: 82% or more giving a good or very good likelihood of recommending Rogers.
Patient days of service, which reflects our patients’ access to high quality care. Goal: 310,925 days
Fiscal Year 2019 = 314,238 days
Goal = 310,925 days
Total patient days of 314,238 exceeded the goal by 3,313 days, or 1%. Total patient days in FY19 exceeded the previous year by 37,775 days, a 13.6% increase.
Healthy Culture
Measures of success
Employee Engagement Survey results Goal: 74% positive response on 7-question index
Employee Engagement Results:
Measured by results on the employee satisfaction survey (seven questions on satisfaction, pride, and commitment to the job and organization). Employee participation for the survey was up 19% and the overall engagement score increased to 74% positive response. The next employee survey will take place in November 2019.
Community Outreach
Rogers is committed to developing relationships throughout the communities we serve to help build awareness and access to high quality behavioral health services
Measures of success
Referring provider likelihood to recommend Rogers Goal: at least 75% of survey respondents say they will continue to refer and/or recommend Rogers
An online survey was distributed to referring providers in April. We received 634 responses with 92.2% answering that they are very likely (60.4%) or likely (31.8%) to refer or recommend Rogers for specialty behavioral health treatment.
Financial Sustainability
Rogers is committed to responsible growth and sound fiscal management to ensure that we have the needed resources to serve our patients.
Measure of success
EBIDA (Revenue minus expenses) FY19 Goal: $27,600,000
Fiscal year 2019 EBIDA through Q4 = $36,543,000
FY18 results = $33,636,000
