Rogers shows improving results on Success Share metrics halfway through fiscal year

07/25/24 01:00:pm

As part of our commitment to our patients, families, and Rogers team, we monitor key metrics as part of the Success Share program to ensure we are focused on delivering high-quality and compassionate care in a financially sustainable way.

“We are seeing steady improvement in our key metrics, and I’m grateful for all the hard work by our team to achieve these results, shared Cindy Meyer, president and CEO. “We will continue to work toward improvements in each area, but it’s gratifying to see we are meeting four targets and making progress in all five,” she added.

Here’s how we are performing on Success Share metrics after Q2, which ended June 30:

Suicide Prevention Composite Score

(compilation of the Suicide Risk Assessment (SRA) and safety plan compliance on admission and discharge)
Target: 97%
Progress through June: 90.4%

Complaints and grievances classified as Dignity and Respect concerns

(Substantiated Complaints and Grievances relative to patient census)
Target: 0.18
Progress through June: 0.14
Total incidents: 30 (14 in Q1 | 16 in Q2)

90-day post-hire employee retention

Target: 87% | Baseline: 85%
90-day results for those hired through April: 89.47%

“Retaining our staff is fundamental in the care of our patients, and retaining new team members is a key indicator for our work environment. With focused efforts by leaders doing prescribed check ins with new employees and other training by our Orientation and Onboarding team, we are moving the overall turnover rate in the right direction as you can see in the chart below,” says Stacy Babl, chief human resources officer.

She adds, “Specifically, a new Mental Health Technician (MHT) preceptor training for more than 50 MHTs has resulted in expert preceptors who deliver a better onboarding experience, which leads to improved retention. More important than achieving a metric, however, is that all of this work influences the culture of Rogers and ultimately our patient care.”

Press Ganey survey results for question on “courtesy of admission staff”

(admissions process)
Target: 85.2
Progress through June: 88.26

EBIDA (revenue minus expenses)

Target: $26.5 million* | Budget through June: $10.3 million
Progress through June: $13.9 million (135% of Target) | Same period last year: $17.7 million