Rogers sees positive results after first quarter of FY19

11/26/18 01:38:pm

To ensure we are accountable to our organizational goals for Clinical Effectiveness, Patient Experience, Healthy Culture, and Financial Sustainability, Rogers tracks key metrics and shares results on a quarterly basis.

“On the heels of our record performance in FY 2018, it's fantastic to start the new fiscal year with an outstanding first quarter. It’s a reflection of having the right strategy and highly effective employees who work as a team to accomplish our goals. I am so proud of our entire team,” shares Pat Hammer, president & CEO.

Clinical Effectiveness

Rogers is dedicated to enhancing our evidence-based system of care and publishing outcomes that demonstrate that our treatments are highly effective.

Measures of success

CGI score: Clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge. Goal: At least 90% of patients across the Rogers system are minimally, much, or very much improved at the time of discharge.

Through Q1, Rogers has collected CGI ratings for 3,676 patients.

89.64% of our patients were minimally (16.63%), much (58.26%), or very much improved (14.75%) by the end of their treatment, as rated by the attending psychologist or psychiatrist. This is up from 89.4% from FY18.

Patient Experience

Rogers is committed to ensuring that our patients and their families are treated with the highest degree of compassion, guidance, and professionalism throughout their treatment experience.

Measures of success

Press Ganey patient satisfaction results. Goal: 82% or more giving a good or very good likelihood of recommending Rogers.
Patient days of service, which reflects our patients’ access to high quality care. Goal: 310,704

Patient Experience FY19 Q1 results

Inpatient: 1,234 surveys; 81.7% likelihood of recommending Rogers (down from 84.2% from FY18). (85.2% database mean; 26th percentile)

Outpatient: 975 surveys, 91.2% likelihood of recommending Rogers (down from 91.7% from FY18). (92.8% database mean; 31st percentile)

Patient Days of Service

Patient days of service through FY19 Q1 = 72,409 days
Target = 72,022 days

Same period FY18 = 63,835 (up 13.4% this year)

Total patient days exceeded goal by 387 days or 1% in Q1. The increase in patient days is primarily driven by inpatient and partial hospitalization, which exceeded their quarterly goals by 4% and 5%, respectively.

Healthy Culture

Rogers is committed to building a healthy culture that motivates our employees to perform at a high level and in turn provide the best environment for our patients to recover.

Measures of success

Employee Engagement Survey results Goal: 74% positive response on 7-question index

Measured by results on the employee satisfaction survey (average of seven survey questions on satisfaction, pride, and commitment to the job and organization). Rogers’ target is to improve the employee engagement composite score by at least 1% to 74 on our 2018 survey.