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Rogers continues toward strategic priorities through first half of FY19

02/26/19 03:09:pm

To ensure we are accountable to our organizational priorities for Clinical Effectiveness, Patient Experience, Healthy Culture, Community Outreach, and Financial Sustainability, Rogers tracks key metrics and shares results on a quarterly basis.

Clinical Effectiveness

Rogers is dedicated to developing and implementing an evidence-based system of care with excellent outcomes demonstrating that our treatments are highly effective.


Measures of success

  • CGI score: Clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge. Goal: At least 90% of patients across the Rogers system are minimally, much, or very much improved at the time of discharge.

Through Q2, Rogers has collected CGI ratings for 7,593 patients.

90.3% of our patients were minimally, much, or very much improved by the end of their treatment, as rated by the attending psychologist or psychiatrist. This is up from 89.6% last quarter.

Patient Experience

With patients and their families at the center of everything we do, Rogers strives to consistently provide compassionate and excellent treatment that is easy to access.

Measures of success

  • Press Ganey patient satisfaction results. Goal: 82% or more giving a good or very good likelihood of recommending Rogers. Metric may be revised.
  • Patient days of service, which reflects our patients’ access to high quality care. Goal: 310,704


Patient Experience FY19 Q2 results

Inpatient: 1,225 surveys; 84% likelihood of recommending Rogers (up from 81.7% from Q2). (84.7% database mean; 36th percentile)

Outpatient: 1,078 surveys, 93.2% likelihood of recommending Rogers (up from 91.2% from Q2). (93.2% database mean; 23rd percentile)


Inpatient: 2,442 surveys; 83% likelihood of recommending Rogers. (84.7% database mean; 33 percentile)

Outpatient: 2,053 surveys; 93% likelihood of recommending Rogers. (93.2% database mean; 25 percentile)

Patient Days of Service


Patient days of service through FY19 Q2 = 147,784 days
Target = 146,302 days

Same period FY18 = 131,199 (up 12.6% this year)

Total patient days exceeded goal by 1,482 days or 1% in Q2. Inclement weather caused patient days to be lower than expected in some service lines, but inpatient days were higher than projected, which offset the difference.

Healthy Culture

Measures of success

  • Employee Engagement Survey results Goal: 74% positive response on 7-question index

Employee Engagement Results:

Measured by results on the employee satisfaction survey (seven questions on satisfaction, pride, and commitment to the job and organization). Employee participation for the survey was up 19% and the overall engagement score increased to 74% positive response.

“We are encouraged that these improved engagement results reflect significant positive changes in our culture, and we all contributed to that improvement. Rogers could not carry out our Mission and provide life-changing treatment to so many people without each of you.”

~Pat Hammer, president and CEO; and Paul Mueller, hospital division CEO

FivePriorities219_5.jpgCommunity Outreach

Rogers is committed to developing relationships throughout the communities we serve to help build awareness and access to high quality behavioral health services 

Measures of success

  • Referring provider likelihood to recommend Rogers Goal: at least 75% of survey respondents say they will continue to refer and/or recommend Rogers

An online survey will be distributed to referring providers in April. 

Financial Sustainability

Measures of success:

  • EBIDA (Revenue minus expenses) Goal: $28.2 million

Revenue minus expenses fiscal year through Q2 = $17.5 million
Target = $10.9 million
Compared to FY18 Q2 = $16.7 million

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