Rogers completes first quarter of FY20 with strong start

11/21/19 10:21:am

To ensure we are accountable to our organizational priorities for clinical effectiveness, patient experience, healthy culture, community outreach, and financial sustainability, Rogers tracks key metrics and shares results on a quarterly basis.

Clinical Effectiveness

Rogers is dedicated to developing and implementing an evidence-based system of care with excellent outcomes demonstrating that our treatments are highly effective.

Measures of success

CGI score: Clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge. Goal: At least 90% of patients across the Rogers system are minimally, much, or very much improved at the time of discharge.

Through FY20 Q1, Rogers has collected CGI ratings for 4,967 patients.

87.2% of our patients were minimally, much, or very much improved by the end of their treatment, as rated by the attending psychologist or psychiatrist.

Patient Experience

With patients and their families at the center of everything we do, Rogers strives to consistently provide compassionate and excellent treatment that is easy to access.

Measures of success

Press Ganey patient satisfaction results. Goal: A weighted average of 86% or more give a good or very good likelihood of recommending Rogers.
Patient days of service, which reflects our patients’ access to high-quality care. Goal: 365,437

Patient Experience FY20 Q1 results

Inpatient: 1,453 surveys; 81.9% likelihood of recommending Rogers. (86.7% database mean; 21^st percentile)

Outpatient: 1,115 surveys, 92.1% likelihood of recommending Rogers. (94.7% database mean; 11^th percentile)

Patient Days of Service

Patient days of service through FY20 Q1 = 87,104 days

Q1 Target = 87,339

Same period FY19 = 72,409 days (up 20.3% this year)

Healthy Culture

Measures of success

Employee Engagement Survey results Goal: 74% positive response on 7-question index

Measured by results on the employee satisfaction survey (seven questions on satisfaction, pride, and commitment to the job and organization). Rogers’ target is to reach an engagement score with a 74% positive response. Last year, there was a 74% positive response. Results of the current survey will be available in early 2020.

Community Outreach

Rogers is committed to developing relationships throughout the communities we serve to help build awareness and access to high quality behavioral health services.

Measures of success

Referring provider likelihood to recommend Rogers Goal: at least 75% of survey respondents say they will continue to refer and/or recommend Rogers

An online survey was distributed to referring providers in April 2019 with 92.2% of those who responded answering that they are very likely (60.4%) or likely (31.8%) to refer or recommend Rogers for specialty behavioral health treatment. The next survey will be conducted in early 2020.