Rebecca Linehan takes pride in helping patients find care01/23/20 11:51:am
The work of the patient access team is quite remarkable. A typical day sees about 250 to 350 calls coming in with the team conducting 45 to 55 screenings.
Rebecca Linehan, manager of Patient Access in Oconomowoc, takes great pride in her team’s impact. “The team’s dedication to helping patients and families in crisis is inspiring,” she says.
Patient access is responsible for taking calls from prospective patients, families, providers, and members of the community. Rebecca’s role recently expanded to include oversight of all functions in the Oconomowoc admissions department.
Rebecca is also taking ownership of the Intake and Transitions Value Stream within the Rogers Operating System. Its goal is to enable immediate access to care and smooth transitions throughout the Rogers system, with a focus on intensive outpatient, partial hospitalization, and residential services.
“We primarily handle initial treatment requests for Oconomowoc, West Allis, and Brown Deer, but we also take calls for the general 800 number. We help callers get started at Rogers by providing program-specific information and completing intake screenings,” explains Rebecca.
Rebecca says she first learned about Rogers from her undergraduate advisor at UW-Milwaukee, who thought it would be a good fit for her because of her interests and career goals. “She was right!” Rebecca says. “I knew that starting a job where I could help people and really make a difference would be rewarding.” She has been with Rogers for six years, working as an intake specialist for Herrington, intake lead in Brown Deer, and admissions services manager in Brown Deer prior to her current position.
Citing the organization’s investment in making sure that patients get better, Rebecca says she’s grateful to have the opportunity to help people access the care they need at Rogers.
Looking to the future, Rebecca is excited about the opportunity to bring Rogers’ high-quality care to even more people. “The planned growth is exciting because it will allow more patients the opportunity to receive care at Rogers. I’m also excited about the new ways we will be serving our communities and those in need, particularly through transitional living and the Children’s Wisconsin partnership,” Rebecca says.
Getting to know Rebecca
Many might find surprising that Rebecca had a passion for playing the clarinet while in school. She even took part in a summer marching band group that traveled throughout Wisconsin and Illinois competing in parades!
In her free time, Rebecca enjoys spending time with her family, especially her niece and nephew. She also enjoys streaming Netflix, Hulu, and Disney+ with her husband and their cats, Merle and Baby, and cooking meals from Hello Fresh.