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Positive progress continues through third quarter, strong results from referral partner survey

05/20/19 03:39:pm

To ensure we are accountable to our organizational priorities for clinical effectiveness, patient experience, healthy culture, community outreach, and financial sustainability, Rogers tracks key metrics and shares results on a quarterly basis.

“I’m pleased with our overall performance as we head into the final phase of our fiscal year. Exceeding our targets takes collaboration by individuals and teams across our organization, and I’m proud and grateful for what we’ve been able to accomplish together.” ~ Pat Hammer, president and CEO

CGI.jpgClinical Effectiveness

Rogers is dedicated to developing and implementing an evidence-based system of care with excellent outcomes demonstrating that our treatments are highly effective.

Measures of success

  • CGI score: Clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge. Goal: At least 90% of patients across the Rogers system are minimally, much, or very much improved at the time of discharge.

Through Q3, Rogers has collected CGI ratings for 10,919 patients.

90.54% of our patients were minimally, much, or very much improved by the end of their treatment, as rated by the attending psychologist or psychiatrist. This is up from 90.3% last quarter.

Patient Experience

With patients and their families at the center of everything we do, Rogers strives to consistently provide compassionate and excellent treatment that is easy to access.


Measures of success

  • Press Ganey patient satisfaction results. Goal: 82% or more giving a good or very good likelihood of recommending Rogers. Metric may be revised.
  • Patient days of service, which reflects our patients’ access to high quality care. Goal: 310,925

Patient Experience FY19 Q3 results

Inpatient: 1,460 surveys; 83.7% likelihood of recommending Rogers. (84.6% database mean; 40th percentile)

Outpatient: 1,053 surveys, 90.6% likelihood of recommending Rogers. (93.2% database mean; 21rd percentile)


Inpatient: 4,099 surveys; 82.8% likelihood of recommending Rogers. (84.6% database mean; 36th percentile)

Outpatient: 3,106 surveys; 90.8% likelihood of recommending Rogers. (93.2% database mean; 23rd percentile)

PTdays.jpgPatient Days of Service

Patient days of service through FY19 Q3 = 228,110 days

Target = 229,126

Same period FY18 = 204,004 days (up 11.8% this year)


Healthy Culture

Measures of success

  • Employee Engagement Survey results Goal: 74% positive response on 7-question index

Employee Engagement Results:

Measured by results on the employee satisfaction survey (seven questions on satisfaction, pride, and commitment to the job and organization). Employee participation for the survey was up 19% and the overall engagement score increased to 74% positive response.

Community Outreach

Rogers is committed to developing relationships throughout the communities we serve to help build awareness and access to high quality behavioral health services

Measures of success

  • Referring provider likelihood to recommend Rogers Goal: at least 75% of survey respondents say they will continue to refer and/or recommend Rogers

An online survey was distributed to referring providers in April. We received 634 responses with 92.2% answering that they are very likely (60.4%) or likely (31.8%) to refer or recommend Rogers for specialty behavioral health treatment.

revenue.jpgFinancial Sustainability

Measures of success:

  • EBIDA (Revenue minus expenses) FY19 Goal: $27.6M

Revenue minus expenses fiscal year through Q3 = $27.1 million
Target = $20.4 million
Compared to FY18 through Q3 = $26.6 million

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