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New patient portal to benefit patients and care teams

08/21/18 03:13:pm

Starting in late September, Rogers will begin rolling out its new patient portal, which will assist both patients and clinical teams.

The portal will be known as MyRogers Info and will allow patients to:

  • Fill out admissions forms ahead of time
  • Contact their treatment team
  • Complete clinical assessments before, during, and after treatment
  • Access their health record
  • Access helpful resources, such as online bill pay and the Rogers FAQ

Brian Kay, executive director of quality and clinical effectiveness, says the portal will provide us with a more secure method to contact our patients and will lead to more post-treatment outcome studies being completed.

“The ability to quantify a patient’s symptomology post discharge will allow us to better understand our treatment efficacy and ultimately learn who is more successful long term or who may be at risk of readmitting,” Brian says.

While the portal is being tested by the residential OCD unit, some of its other features will be available to a wider audience, such as the ability to fill out admission forms before arriving on site.

“Using MyRogers Info, we can send out customized packets of information to prepare patients for their admission while allowing them to provide us information such as medications and outcome assessments,” says Nicole Klaus, director of EHR optimization strategy, CTS. “This not only will help engage patients in their treatment early, but it will also assist the treatment team in beginning an individualized plan of care before the patient walks through the door.”

According to Cory Hogan, associate consultant with Cerner, Rogers is “one of only a handful of Cerner behavioral health clients to develop a patient portal so it’s been interesting to blaze a new path as we address the unique scenarios to mental health and addiction patients.”

Nick Goode, clinical application analyst, CTS, is the day-to-day project manager for the patient portal and says that he is excited at the opportunity to lead the behavioral health industry in adopting the technology and to improve communication with patients.

“Leading this project has given me personal insight on how important it is to offer convenient access to communicating with us,” Nick says. “It helps patients and families and our treatment team as well.” 

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