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Internal communications survey shows teammates value receiving news directly from their leader

08/15/23 04:30:pm

Nearly 900 Rogers teammates from every site in the System including all levels of care, Corporate Services, and those who work remotely, responded to the recent survey on internal communications.

Overall, respondents said they feel somewhat informed about System news and news at their site, department and service line.

“More than half of the respondents said when it comes to how news is communicated, the communication tool they value the most is hearing directly from their leader,” says Anne Ballentine, vice president, Marketing and Communications. “Email came in second, followed by strategic updates in huddles, the intranet, and the employee newsletter, Insight.”

Below is a sampling of comments about communication at Rogers:

“Emails should be brief, brief, brief; otherwise, too easy for critical information to get lost in the sheer numbers of email communications we receive on a daily basis.”

It would be helpful to hear consistent updates about changes and the why behind them. It also would be helpful if there was some way to be able to see changes in leadership across the system.”

“I like having daily announcements at huddle. My leader does a good job of telling me what is going on. System communication seems sporadic and often does not include why things are happening.”

Additionally, the majority of respondents voted to keep the current name of Insight for the employee newsletter, with some submitting new names to be considered in the future.

Other communication vehicles employees would like to see are digital communications boards, additional site town halls with the opportunity to ask questions, and use of audio or video messages from leaders.

Thank to those of you who took the time to share your feedback and ideas. The results are being used to guide future communication planning at Rogers.

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