To ensure we are accountable to our organizational priorities for clinical effectiveness, patient experience, healthy culture, community outreach, and financial sustainability, Rogers tracks key metrics and shares results on a quarterly basis.
Clinical Effectiveness
Rogers is dedicated to enhancing our evidence-based system of care and publishing outcomes that demonstrate that our treatments are highly effective.
Measures of success
CGI score: Clinician-rated assessment of patient severity upon admission and assessment of improvement at time of discharge. Goal: At least 90% of patients across the Rogers system are minimally, much, or very much improved at the time of discharge.
Through FY20 Q3, Rogers has collected CGI ratings for 13,669 patients.
88.14% of our patients were minimally, much, or very much improved by the end of their treatment, as rated by the attending psychologist or psychiatrist.
Patient Experience
Rogers is committed to ensuring that our patients and their families are treated with the highest degree of compassion, guidance, and professionalism throughout their treatment experience.
Measures of success
Press Ganey patient satisfaction results. Goal: A weighted average of 86% or more of surveys with a good or very good likelihood of recommending Rogers.
Patient days of service, which reflects our patients’ access to high-quality care. Goal: 365,437
Patient Experience FY20 Q3 results
Inpatient: 1,559 surveys; 82.3% likelihood of recommending Rogers
Outpatient: 948 surveys, 90.6% likelihood of recommending Rogers
Combined: 2,507 surveys; 85.4% weighted average likelihood of recommending Rogers
FY20 Q3 YTD results
Inpatient: 4,439 surveys; 81.5% likelihood of recommending Rogers
Outpatient: 3,131 surveys; 92.4% likelihood of recommending Rogers
Combined: 7,570 surveys; 86% weighted average likelihood of recommending Rogers
Patient Days of Service
Patient days of service through FY20 Q3 = 277,734 days
Q3 Target = 269,622
Same period FY19 = 228,110 days (up 21.8% this year)
Healthy Culture
Rogers is committed to building a healthy culture that motivates our employees to perform at a high level and in turn provide the best environment for our patients to recover.
Measures of success
Employee Engagement Survey results. Goal: 74% positive response on 7-question index
Measured by results on the employee satisfaction survey (seven questions on satisfaction, pride, and commitment to the job and organization). For FY20 Rogers achieved a 73% positive response. Participation increased this year from 75% to 79% of total employees competing the survey.
Community Outreach
Rogers is committed to developing relationships throughout the communities we serve to help build awareness and access to high quality behavioral health services.
Measures of success
Referring provider likelihood to recommend. Rogers Goal: at least 75% of survey respondents say they will continue to refer and/or recommend Rogers
An online survey was distributed to referring providers in January 2020. We received 214 responses with 89.2% answering that they are very likely (59%) or likely (30.2%) to refer or recommend Rogers for specialty behavioral health treatment.
Financial Sustainability
Rogers is committed to responsible growth and sound fiscal management to ensure that we have the needed resources to serve our patients.
Measures of success:
EBIDA (Revenue minus expenses) FY20 Goal: $35.9 million
Revenue minus expenses fiscal year through Q3 = $41.8 million
Target = $26.5 million
Compared to FY19 through Q3 = $27.1 million
